At Gloweyez, we are committed to safeguarding your (a visitor or a registered user) privacy and protecting your personal information. Your registration with us and use of the Gloweyez website and mobile application are subject to this Privacy Policy as well as our Terms & Conditions.
This Privacy Policy outlines the types of information we collect, how such information is used, and the circumstances under which it may be shared.
Please note that this Privacy Policy applies exclusively to information collected through the Gloweyez website and mobile application. Any external websites accessed through links within the application are governed by their own privacy policies, and we recommend reviewing those policies accordingly.
Information We Collect
When you register with Gloweyez website, mobile application or store, you may be required to provide personal information, including but not limited to:
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- Full name
- Email address
- Contact details
- Gender and Date Of Birth,
- Gift Message
- Eye Prescription,
- When placing an order, additional information may be required, such as:
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- Delivery address
- Billing information
- Payment details (e.g., credit or debit card or net banking information). Excludes any Credit Card, Debit Card or Net-Banking Details, all of which are stored on the secure servers and/or in cookies on your computer.
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To ensure the security of your account, you will also create login credentials, including a username/email and password.
Failure to provide certain required information may limit our ability to deliver services, including order fulfillment and personalized user experience. However, you may still contact our customer service team through the “Contact Us” feature within the application.
Use of Personal Information
Marketing Communications
Gloweyez may use your information to send you newsletters, promotional materials, surveys, and updates regarding our products and services. You may opt out of receiving such communications at any time by using the unsubscribe link included in our emails.
Service Communications
We may contact you using the information you have provided in order to:
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- Confirm your registration
- Provide updates your orders
- Share important service-related notifications
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All registered users may receive a welcome email upon successful registration. Our objective is to maintain a high standard of customer service and communication.
Application Ownership
The Gloweyez website and application is owned and operated by Gloweyez Company.
Terms and Conditions
Your use of the Gloweyez website and application is governed by our Terms & Conditions, which may be amended from time to time without prior notice.
By accessing or using the Gloweyez website and application, you acknowledge that you have read, understood, and agreed to be bound by the most current version of these terms. If you do not agree, you must refrain from using the Gloweyez website and application.
Accuracy of Information
You are responsible for ensuring that all information provided to Gloweyez is accurate, complete, and up to date.
While we make reasonable efforts to ensure that the information available on the Gloweyez website and application is accurate and current, Gloweyez does not warrant or guarantee the completeness, reliability, or accuracy of such information.
Access to the Application
Gloweyez does not guarantee uninterrupted, timely, or error-free access to the Website and application. We shall not be held responsible for any interruptions, technical issues, or disruptions, including those caused by third-party services or external links.
Disclaimer of Liability
Gloweyez shall not be held liable for:
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- Any direct or indirect loss arising from the use of, or inability to use, the Website and application
- Any inaccuracies or errors in the information provided within the Website and application
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Our liability, where applicable, shall be limited to:
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- Replacement of purchased products
- Repair of products
- Provision of equivalent products, where appropriate.
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Orders and Delivery
We strive to process and fulfill all orders promptly and efficiently.
Delivery Policy
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- Deliveries within Kuwait are typically completed within 24 to 48 hours based on the time line mentioned during checkout with or without applicable Delivery Fee as mentioned.
- International shipping is available, and additional fees may apply depending on the destination country
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For any inquiries regarding your order, you may contact our support team through the website and application contacts us.
Bank and Messaging Charges
Gloweyez shall not be responsible for any charges or fees imposed by your bank or financial institution or telecommunication service provider. including but not limited to:
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- Pre-authorization charges
- Any SMS Charges
- Transaction fees
- Currency conversion or processing fees
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We recommend contacting your bank and telecommunication service provider directly for further information regarding such charges.
Contact Information
For any questions, concerns, or support requests, please contact us through one of the following channels:
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- Via the Gloweyez Website and application (“Contact Us” feature, including WhatsApp)
- Phone: +965 9712 8284
- Email: info@gloweyez.com
